F. X. Caprara Dodge Chrysler Jeep
F. X. Caprara Dodge Chrysler Jeep in Alexandria Bay works on address 44170 New York 12, NY 13607, opening hours can be found on the website fxcapraradodgechryslerjeep.com. All jobs are presented by the HR Department, to clarify special conditions by phone number +1 315-482-7400. Read reviews on the website related to the main events in Alexandria Bay: Establishment and car dealer.
Contacts
Address:
44170 New York 12, Alexandria Bay, NY 13607
How to get there
Website:
fxcapraradodgechryslerjeep.com
Categories:
Establishment Car dealer
F. X. Caprara Dodge Chrysler Jeep opening hours
Monday | 08:00am — 07:00pm |
Tuesday | 08:00am — 07:00pm |
Wednesday | 08:00am — 07:00pm |
Thursday | 08:00am — 07:00pm |
Friday | 08:00am — 07:00pm |
Saturday | 08:00am — 05:00pm |
Jobs in F. X. Caprara Dodge Chrysler Jeep - careers, conditions
Reviews about F. X. Caprara Dodge Chrysler Jeep
- Lindsey Steblen★ ☆ ☆ ☆ ☆I paid to have my car towed to this dealership, from where I purchased my car from in 2013, after it overheated at 112,000 miles. I chose this dealership over several closer dealerships from where my car broke down BEACUSE it was my home town and I had purchased my vehicle from them. The lack of communication and horrendous treatment I received from the service department was frustrating, insulting and even a bit humiliating. At first, I tried to be patient assuming they would call me when they got to it, but after 5 days I called. No one knew what was wrong. After one week, they still hadn't gotten to looking at my vehicle. When I questioned it, the service manager told me that she was doing me a favor looking at it because I didn't have an appointment. I tried to schedule an appointment, despite my vehicle being in their care for over one week. I was given many excuses that the service department was new and they were acclimating. She assured me she would personally update me. After 2 weeks I went to pick up my car and pay for whatever the cost would be to have it towed. It was finally sitting on a lift. After speaking in-person to a service tech who said they would update me that night, we awaited a phone call. That didn't happen and so after 2.5 weeks I filed a complaint with Jeep. The next day I received a call from the General Manager who assured me that he would make it right. At first I stated that I wasn't interested in trading in my vehicle with them, but he persisted. He asked for a chance to improve the issue. He also stated the service department was having issues. After I agreed to hear his offers, he called back with another Compass offer, to which I replied "no." He stated that someone would do some research that could "devote more time" would phone me Tuesday, after the Memorial Day holiday. I heard from no one. I only knew that my vehicle was finished being worked on because I drove by and saw it sitting outside, they never phoned me to say that it was free to be towed away. I showed up to the dealership today, June 1, and paid for my vehicle. The total cost was $120, during the 3 weeks my car spent on their lot, they spent 1 hour working on my vehicle (75 dollar charge) and filled a fluid (36 dollars charge). On my way out, I stop in to see the GM and I introduced myself, he didn't even stand when I shook his hand. I explained that I was having my car towed to another garage and that I had not heard from anyone after speaking with him. His response, was a simple "okay" and I walked out. Unfortunately, I am now shopping for a new vehicle, something other than a Jeep. And I will never shop locally with FX Caprara in Alexandria Bay, NY.
Photos
- Address: 44170 New York 12, NY 13607
- View opening hours
- Phone number +1 315-482-7400
- Main work: Establishment Car dealer
- The website fxcapraradodgechryslerjeep.com
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Weather in Alexandria Bay
May, 10 2024 03:00am | 15 ℃ |
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